Frequently Asked Questions

Free estimates include on-site evaluation of your home's layout, existing ductwork assessment, and heating/cooling load calculations. A technician provides a detailed quote with equipment options and installation scope upfront. No hidden fees or service charges apply to the estimate visit.

Yes, financing is available through Hearth for new equipment installations and major repairs. Flexible payment plans help manage larger projects over time. Financing applies to both emergency replacements and planned system upgrades.

NATE certification verifies technicians pass rigorous exams covering refrigeration theory, airflow diagnostics, and equipment-specific repair protocols. Certified techs troubleshoot faster and avoid trial-and-error repairs that waste time and money. The Montz Company's team holds NATE credentials and services all major HVAC brands.

Most installations schedule within a few days, depending on equipment availability and current demand. Emergency replacements during system failures receive priority scheduling. Lead times vary by equipment type-standard units ship faster than specialized high-efficiency models.

Technicians inspect electrical connections, test capacitors, check refrigerant charge, clean coils, and verify thermostat accuracy. These checks catch 80% of issues before they cause breakdowns. Maintenance program members receive discounted parts, priority scheduling, and specialized service pricing year-round.

Equipment and parts carry manufacturer warranties up to 10 years, covering compressor, heat exchanger, and component failures. The Montz Company also guarantees workmanship on installation and service work. Warranty terms vary by equipment brand and model tier.

If your system exceeds 12 years old and needs compressor or heat exchanger work, replacement typically costs less long-term than major repairs. Frequent breakdowns, rising energy bills, and uneven temperatures signal declining efficiency. Repair makes sense for newer systems with isolated component failures.

Twice yearly-before cooling season in spring and heating season in fall. Louisiana's humidity accelerates coil corrosion and mold growth inside units, reducing efficiency faster than dry climates. Pre-season maintenance catches refrigerant leaks and electrical issues before peak demand hits.

Equipment efficiency rating, system size relative to home square footage, ductwork modifications, and refrigerant type all affect cost. Two-stage or variable-speed systems cost more upfront but reduce operating costs. Homes needing duct sealing or electrical panel upgrades increase total project expense.

Regular inspections catch refrigerant leaks, failing capacitors, and worn contactors before they cause complete system failure. Maintenance doesn't eliminate all breakdowns, but it reduces emergency calls by identifying problems during scheduled visits when repair costs are lower and parts are readily available.